FAQs
ARE YOUR ITEMS AUTHENTIC?
All our products are 100% authentic. We work with approved suppliers from across Europe.
All items are brand new and come with branded packaging labels and tags.
CAN YOU SOURCE PRODUCTS FOR ME?
We can occasionally source products upon request, please email us if you have specific requirements and we will do our best to fulfil your requests.
Please look at our website, Instagram or Facebook page to view all items currently in stock.
HOW ARE YOUR PRICES SO LOW?
We are fortunate to work with well-connected suppliers who can guarantee us the very best rates for the latest fashion garments and accessories.
In turn, we aim to offer our customers the very best prices, always below RRP, to stay competitive in a growing market of online retailers.
HOW LONG DOES DELIVERY TAKE?
We offer two delivery options for purchases in the UK -
Express UK Next Day Delivery (£4.99) - Items are sent tracked and insured via Royal Mail. Orders must be placed by 4pm Monday-Friday to receive this service.
Free UK Delivery (2-3days) - Items are sent tracked via Royal Mail.
Rates and delivery times vary for other Countries.
Disclaimer* A tracking number will be provided by MJBGarmz via email at the point of postage. MJBGarmz will not be responsible for loss or damage of items once shipped, the customer will be responsible for making any claims from the courier.
DO YOU SHIP WORLD-WIDE?
Yes, we offer world-wide shipping. Shipping rates vary by your location, details of shipping costs for your country will be displayed at the checkout.
DO YOU ACCEPT RETURNS?
Yes, we accept returns and offer exchanges for purchases if they are received by MJBGarmz within 14 days from the date of delivery, for a full refund. Please refer to our Returns Policy for further details.
Please note, items that have been exclusively sourced cannot be returned for refund or exchange.
Returns will only be accepted by MJBGarmz if they are sent back in unused condition, with all tags and packaging in the condition they were shipped to the customer.
Once MJBGarmz has received your return, the item will be inspected and if approved, a refund to the full value of the item purchased will be credited to you within 14 days minus shipping charges where applicable.
To arrange a return, please send us an email with your order number stating the reason you wish to return your item.
Email - Hello@mjbgarmz.co.uk
Return shipping costs are the responsibility of the customer, we recommend you send your returns by tracked and insured postage.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments by all major debit and credit cards, Paypal, Klarna, Clearpay, Laybuy, Amazon and Apple Pay when ordering through our website, other payment options may be available at the time of your purchase.