FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us at mjbgarmz@outlook.com

AUTHENTICITY & SOURCING

ALL OUR PRODUCTS ARE 100% AUTHENTIC. WE WORK WITH APPROVED SUPPLIERS FROM ACROSS EUROPE.
ALL ITEMS ARE BRAND NEW AND COME WITH BRANDED PACKAGING LABELS AND TAGS. 
WE CAN OCCASIONALLY SOURCE PRODUCTS UPON REQUEST, PLEASE EMAIL US IF YOU HAVE SPECIFIC REQUIREMENTS AND WE WILL DO OUR BEST TO FULFILL YOUR REQUESTS.
PLEASE LOOK AT OUR WEBSITE, INSTAGRAM OR FACEBOOK PAGE TO VIEW ALL ITEMS CURRENTLY IN STOCK. 

DELIVERY & RETURNS

WE OFFER TWO DELIVERY OPTIONS FOR PURCHASES IN THE UK -
* EXPRESS UK NEXT DAY DELIVERY (£4.99) - ITEMS ARE SENT TRACKED AND INSURED VIA ROYAL MAIL. ORDERS MUST BE PLACED BY 4PM MONDAY-FRIDAY TO RECEIVE THIS SERVICE.

* FREE UK DELIVERY (2-3DAYS) - ITEMS ARE SENT TRACKED VIA ROYAL MAIL.  

RATES AND DELIVERY TIMES VARY FOR OTHER COUNTRIES.

DISCLAIMER* A TRACKING NUMBER WILL BE PROVIDED BY MJBGARMZ VIA EMAIL AT THE POINT OF POSTAGE. MJBGARMZ WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGE OF ITEMS ONCE SHIPPED. THE CUSTOMER WILL BE RESPONSIBLE FOR MAKING ANY CLAIMS FROM THE COURIER. 

YES, WE OFFER WORLD-WIDE SHIPPING. SHIPPING RATES VARY BY YOUR LOCATION, DETAILS OF SHIPPING COSTS FOR YOUR COUNTRY WILL BE DISPLAYED AT THE CHECKOUT.  

YES, WE ACCEPT RETURNS AND OFFER EXCHANGES FOR PURCHASES IF THEY ARE RECEIVED BACK BY MJBGARMZ WITHIN 14 DAYS FROM THE DATE OF DELIVERY, PLEASE REFER TO OUR RETURNS POLICY FOR FULL DETAILS.
PLEASE NOTE, ITEMS THAT HAVE BEEN EXCLUSIVELY SOURCED CANNOT BE RETURNED FOR REFUND OR EXCHANGE.

RETURNS WILL ONLY BE ACCEPTED BY MJBGARMZ IF THEY ARE SENT BACK IN UNUSED CONDITION, WITH ALL TAGS AND PACKAGING IN THE CONDITION THEY WERE SHIPPED TO THE CUSTOMER.

ONCE MJBGARMZ HAS RECEIVED YOUR RETURN, THE ITEM WILL BE INSPECTED AND IF APPROVED, A REFUND TO THE FULL VALUE OF THE ITEM PURCHASED WILL BE CREDITED TO YOU WITHIN 14 DAYS MINUS THE SHIPPING CHAGRE WHERE APPLICABLE.

TO ARRANGE A RETURN, PLEASE SEND US AN EMAIL WITH YOUR ORDER NUMBER STATING THE REASON YOU WISH TO RETURN YOUR ITEM
EMAIL - HELLO@MJBGARMZ.CO.UK 
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, WE RECOMMEND YOU SEND YOUR RETURNS BY TRACKED AND INSURED POSTAGE. 

PAYMENTS & PRICING

WE ARE FORTUNATE TO WORK WITH WELL-CONNECTED SUPPLIERS WHO CAN GUARANTEE US THE VERY BEST RATES FOR THE LATEST FASHION GARMENTS AND ACCESSORIES.
IN TURN, WE AIM TO OFFER OUR CUSTOMERS THE VERY BEST PRICES, ALWAYS BELOW RRP, TO STAY COMPETITIVE IN A GROWING MARKET OF ONLINE RETAILERS.  

WE ACCEPT PAYMENTS VIA ALL MAJOR DEBIT AND CREDIT CARDS, PAYPAL, KLARNA, CLEARPAY, LAY BUY, AMAZON PAY AND APPLEPAY WHEN ORDERING VIA OUR WEBSITE, OTHER PAYMENT OPTIONS MAY BE AVAILABLE AT THE TIME OF YOUR PURCHASE.